WordPress Care Plans

Ongoing, regular support to help maintain and grow your business online.

WordPress websites need regular care and attention.

The last thing you would want is for your website to become slow, buggy or infected with malware. Of course you can do it yourself, but if you prefer not to have to worry about it, let us handle it for you.

Monthly
Annual Two Months Free

WP Maintenance Plan

Just the essentials for simple brochure websites
£ 95 per month + VAT
  • Discounted hourly support rate
  • Priority Support
  • Daily Backup
  • 24/7 Security Monitoring
  • Database Optimisation
  • Google Analytics
  • Broken Links Checker
  • Website Care Report
  • Premium Plugins
  • Monthly WP / Plugin / Theme updates
  • Malware Clean
  • Monthly Strategy Call
  • Complimentary 60 Min Support Block

WP Support Plan

For Ecommerce, membership & high traffic sites
£ 195 per month + VAT
  • Discounted hourly support rate
  • Priority Support
  • Daily Backup
  • 24/7 Security Monitoring
  • Database Optimisation
  • Google Analytics
  • Broken Links Checker
  • Website Care Report
  • Premium Plugins
  • Weekly WP / Plugin / Theme updates​
  • Malware Clean
  • Monthly Strategy Call
  • Complimentary 120 Min Support Block

WP Growth Plan

For websites updated regularly, looking to grow
£ 495 per month + VAT
  • Discounted hourly support rate
  • Priority Support
  • Daily Backup
  • 24/7 Security Monitoring
  • Database Optimisation
  • Google Analytics
  • Broken Links Checker
  • Website Care Report
  • Premium Plugins
  • Weekly WP / Plugin / Theme updates​
  • Malware Clean
  • Monthly Strategy Call
  • Complimentary 480 Min Support Block

Features

All plans have these features

Monthly Updates

We update WordPress, plugins and themes to keep your site secure and performing optimally.

Priority Support

Care Plan clients are given priority support over clients requiring ad-hoc work.

24/7 Uptime Monitoring

If your website is down for any period, we are notified so we can check if there are any issues.

Premium plugins

By being on a care plan with us, you have access to our licenses for various premium plugins, worth up to $500 per year.

Speed Optimisation

We use premium caching software and set it up to have your site loading in less than 2 seconds.

SEO Optimised

We configure your website to for internal SEO optimisation.

Security Scanning

Our premium scanner checks your site 24/7 for any vulnerabilities so we can fix it before they get exploited.

Speed Optimisation

We store 90-day rolling backups on the cloud in case the unthinkable happens. We'll restore the site for free.

Support blocks

A block of support each month you can use however you like. Any additional support required will be billed at our discounted rate, currently at £75 + VAT per hour.

Support & Growth Plan extras

Malware Removal

If your site is infected with Malware, we remove it at no extra cost.

Weekly updates

We will do weekly updates rather than monthly updates for clients on Support & Growth plans.

Extra Support

As you can see, we provide extra support each month for Support Plans (60 min) and Growth Plans (360 min).

Monthly Strategy Call

If you're on a Growth Plan, we'll have a 30 minute call each month to see how your website is performing and what we can do to improve performance.

FAQs

Websites require regular care to keep everything running smoothly. 

Sometimes not updating to the latest version of WordPress can mean your website may have security loopholes that can be exploited by hackers.

A care plan keeps your website healthy behind-the-scenes, so you don’t have to worry about any potential issues.  

Yes, you could. We train all our clients how to maintain their site as part of our website design package. You might not have the time or inclination though, and that’s where our care plans come in.

If you do prefer to handle things yourself, check out this guide. You can also read this blog post on the pros and cons of doing it yourself vs. investing in a care plan.

We definitely can. First we’d need to run a thorough website health check though, to check the foundations of your site are solid. That way, we can identify any potential issues before they become issues – so you get better value from your maintenance package.

Read more about our website health checks.

Your site will continue to work as normal without a care plan, but it’s still vital you maintain the site yourself.

If your website is not regularly maintained, you leave yourself open to issues such as poor performance & security breaches. Without a suitable backup plan, it is possible to lose your website data, especially if it is hacked.

Many of our clients prefer to offload maintenance to us, so they can focus their energies elsewhere.

If the work you require is beyond your complimentary allowance, you can still request further support, at a discounted rate.

Our current hourly rate for care plan clients is £75ph + VAT.

No, the complimentary support block does not rollover to the next period.

That’s OK! Get in touch and we’ll help you decide which option best fits your needs. 

It is impossible to guarantee that any website will never be hacked.

However we do have many security measures in place on our care plans to greatly reduce the chance of your site being breached.

If a website is on our Support or Growth care plans, and is hacked, we will get it fixed for you at no extra cost.

If you suspect your site is hacked, get in touch immediately.

Absolutely! We don’t want you to be tied down, if you don’t need our service or are unhappy. Just get in touch with us via our contact form – no reason needed, and we’ll cancel the plan for you. Due to the nature of direct debit payments, please let us know 7 days in advance of your due date.

Please note, if you do cancel, then you would be responsible for purchasing licenses, taking care of updates, backups and making sure the site is secure.

If you wish to join at a later time, you can certainly do so, but we may need to run a health check again to make sure the site is up to date and malware free before we put the site on a care plan.

If you’ve signed up to a care plan, either annually, or monthly, you will continue to receive our services agreed until you cancel the plan or change plan.

We reserve the right to change the terms and pricing of our Care Plans. 

You will receive any changes in writing 3 months before any proposed changes, and should you wish to change your plan (either upgrade/downgrade or cancel), you can do so.

If you are a new customer, you can request a refund within 14 days of signing up, providing we have not carried out any work for you in that time.

Do you have any other questions about our Care Plans?